ArcheAge Unchained

At last, ArcheAge Unchained! I originally had planned to play it on 17 November 2020 - it just took 24 days for it to be completely possible! 

It all started in a chat on discord with "Horasio". I decided to purchase the game instead of doing the 30 day free trial. In the past, trials have proven to be more trouble than the 30 days of fun is worth. 

Registering an account would seem to be an easy accomplishment! 

Secondly, I had to download the launcher - Glyph - easy enough.

Ah, another easy step, verify email. Oops, I had a typo in the email I registered with so I couldn't get into the account. No problem, I'll just re-registered with the correct email - or was it correct? Uh Oh! 3rd time is the charm!! I finally was able to verify my account. BUT, my game wasn't there, it was still with the first account and wrong email!

I checked to see if the first email account had an owner and it did. Thoughts of emailing the owner of the email faded pretty quickly. I wanted the game to be attached to my normal gaming email. I had to figure out how to get the registration corrected or get my money back.

Going through the support pages on the launcher was incredibly frustrating. Apparently, the game had recently changed hands. I paid for the game with PayPal and the phone number and email of the company was no longer in service. I repeat, NO LONGER IN SERVICE! I knew I didn't want to file a claim with PayPal as their customer service is completely horrible. I honestly wanted to just rebuy the game.

"No, Abbye, No!" My anxiety was through the roof! Let me just rebuy the game - easy peasy! "No, Abbye, No!!" "Yes, you messed up and it is totally your fault, but, they (the company) should help you." Fine! I found a ticket support page and used the closest choices in the drop down. I don't know why "I registered with the wrong email and now I don't have my game" is not an option.  

        I purchased ArcheAge Unchained using paypal (receipt attached)

        Unfortunately, I miss typed my email when registering for the Glyph Account. 
        Now, I do not have access to the game.

        The seller phone number and the email address for gamigo US Inc. is invalid.

        Please send digital code to my correct email

The emails went back and forth for 7 days. The lack of email on Saturday and Sunday was an indication they did not work weekends. Even when I would respond immediately, they would only respond one time each day. At their suggestion, I had to request them to delete the third email registration, which was the correct email, so they could change the email address on the first account I had registered.  

At last, I could play, or could I?? I could not. I downloaded the game and pressed play. ERROR CODE - #something. I immediately search the internet for a fix. After research, I was able to find a reliable fix. Onward! I created a character on the EU server - someone has MY name - hope it isn't "Horasio" since I had a falling out with him.  I got my name sorted and began the tutorial! I could N    O          T      M        O            V      E - Oh the laaaaaaaaag. I thought maybe it was because I was on the EU server, so I created a character on the NA server to N  O    A V    A   I     L.. 

I was chatting with "Jack" and he asked if I checked System Requirements. I had not. I then realized I was playing on my five year old desktop that was bought for work, not gaming. My gaming laptop had just suddenly quit working and since I no longer needed my desktop for work, I set it up. I hadn't really played any games this year other than Uncharted Waters Online and my computer was fine for that old game. For ArcheAge Unchained, my computer was lacking badly. 

I set out to buy a new computer. I've purchase ten Dell computers and a number of monitors over the years, but I had sworn after my laptop fiasco, I would not purchase another Dell computer. Yet, here I was on the Dell Outlet website looking for a bargain. I found one pretty quickly and entered my card information and submitted with expedited delivery for $25.00. I was excited that I was able to make a decision so quickly!

Then, I got an email from Dell that they were unable to confirm my payment. I found out from my bank that information was incorrectly submitted, but they could not confirm what information. Not a problem. Dell gave me instructions on who to call if I want to change my payment information. However, Dell did not give their employees information on what to do if someone calls to update their payment information. I was bounced all over the place for over an hour and I was in tears. I was not going to be defeated by Dell, a company that I knew had poor customer service.  Dell Outlet had no other computers I was interested in purchasing. I looked at several other brands, but I ultimately stuck with what I knew and went to I chose my options for my machine, double checked my payment, left it on free shipping, and decided to call my bank again. 

The bank agent was wonderful and understood my frustration and problem. The agent confirmed all my information and agreed to stay on the phone with me while I hit submit. The funds were authorized and my computer would be built and shipped by December 7, 2020.  I kept watching my order daily waiting for it to go into production. Once in production, I waited for it to be shipped. Once shipped, I waited for it to be delivered. It is a good thing I live in a decent area as FedEx left it outside my door and didn't knock. 

Set up was easy and I started to download things I would need. Chrome browser, Discord, Steam, Glyph etc. I would finally be able to try ArcheAge Unchained! Or would I??? Not quite yet! ERROR CODE 126. The website help section stated that the error was due to antivirus software. I tried their fix and it didn't work. I found a recent video fix for the error. The few comments all said link #2 worked which was related to DirectX. I went to the link, downloaded it, and was able to log in.  

Finally, I'm able to play. 

I miss "Horasio" though, but I will do my best to go it alone. 


No comments :

Post a Comment